Q&A with Chicago's Top Baristas

published on 26 July 2025

Chicago's coffee scene has quickly become a hub for passionate baristas, unique drinks, and community-focused cafés. While the city's coffee culture gained momentum in the late 1990s, its growth over the last decade has been fueled by collaboration among independent coffee shops and roasters. Baristas are at the heart of this movement, shaping customer experiences, introducing creative beverages, and building connections within neighborhoods.

Key takeaways:

  • Community-driven growth: Chicago's coffee culture thrives on collaboration rather than competition among cafés.
  • Barista impact: Baristas are not just coffee makers - they create meaningful customer experiences and foster local connections.
  • Signature drinks: Cafés across Chicago offer unique beverages like Purple Chai, Agave Latte, and iced baklava lattes, reflecting the city's diverse influences.
  • Emerging trends: Cold brew, matcha variations, and experience-focused coffee events are shaping consumer preferences.
  • Barista career paths: Many baristas start with humble beginnings, growing through hands-on training, mentorship, and a commitment to learning.

Chicago's baristas embody more than just skill - they bring people together through coffee, creating spaces that feel welcoming and connected. Whether you're a coffee enthusiast or a casual drinker, the city's café culture offers something for everyone.

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Chicago's coffee culture thrives on the dedication and artistry of its baristas. The individuals highlighted here are shaping the city's coffee scene, each contributing their unique flair and expertise to their communities.

Meet the Baristas

The baristas featured in this section are not just skilled in their craft - they're also deeply connected to their neighborhoods. Phil Tadros, the founder and CEO of Bow Truss Coffee Roasters, has become a prominent figure in Chicago's coffee network. His work goes beyond roasting; he collaborates with local bakeries and coffee shops through pop-up events that highlight local products and bring the coffee community closer together[1].

Frances "Fran" Matos brought her vision to life in 2022 with the opening of Crema in Sheridan Park. Drawing from her Puerto Rican roots, she began at farmers' markets before establishing her café. Crema partners with Maple Leaf Coffee Roasters in Roselle, Illinois, to create custom blends inspired by the flavors of Puerto Rican coffee[3].

Jenn Chenn, founder of Caffentures, has taken a creative approach to connecting Chicagoans with specialty coffee. She organizes coffee crawls along CTA train lines, making the city's coffee scene more accessible while supporting a variety of local businesses. Her efforts have encouraged others in the industry to think beyond their individual shops and consider the broader coffee community[1].

At Coffee Lab & Roasters, co-owners Josie Langevin and Luke Cason exemplify the collaborative spirit of Chicago's coffee culture. Their focus on fostering authentic connections with customers while maintaining exceptional quality has become a hallmark of their café[4].

Together, these baristas are not only elevating their individual businesses but also strengthening the collective coffee scene in Chicago.

Their Impact on Chicago's Coffee Scene

The stories of these baristas reveal how they are driving progress and building community across the city's cafés. Tadros has played a pivotal role in promoting collaboration within the industry, creating a network of support among coffee shops. His philosophy of uniting talented individuals under one roof has influenced how many local roasters approach their craft.

"We have the best people in coffee all under one roof allowing us for such high quality, love, and respect for each batch to cup."

  • Phil Tadros, founder and CEO of Bow Truss Coffee Roasters[1]

Matos has reimagined what a welcoming coffee space can be. Her emphasis on fostering relationships and creating a warm, neighborhood vibe has inspired others to prioritize community in their own cafés.

"The whole point is for the place to feel like a neighbor's house."

  • Frances "Fran" Matos, Owner of Crema[3]

Chenn's educational initiatives through Caffentures have expanded coffee appreciation across Chicago. Her CTA-based coffee crawls have introduced residents to hidden gems while encouraging a stronger sense of connection within the coffee ecosystem.

At Coffee Lab & Roasters, Langevin and Cason focus on making each customer interaction meaningful. Their commitment to hospitality and creating positive moments, even through something as simple as a cup of coffee, has set a high standard for customer service.

"We're just there to make a snippet of someone's day better however we can. And if that's a cup of coffee, that's great."

  • Josie Langevin, Co-owner of Coffee Lab & Roasters[4]

Collectively, these baristas have turned Chicago's coffee scene into more than just a collection of shops. They've built a community rooted in quality, education, and genuine human connection, leaving a lasting impact on the city's café culture.

Career Paths and Motivations

The career paths of Chicago's top baristas showcase a mix of personal stories, unexpected turns, and a shared passion for coffee that has shaped their professional journeys.

What Drew Them to Coffee

For many baristas, their love for coffee started with a single, unforgettable moment. Take Stefania Marzelia, founder and owner of Sips, for example. Her journey began over a decade ago with her grandfather, a self-proclaimed "huge coffee drinker" who introduced her to the world of coffee. That early connection left a lasting impression and sparked her passion for the craft [5].

For others, coffee represents more than just a drink - it’s a way to connect with people. Osama Basal, who juggles a 50-hour work week between Red June in Bucktown and a Dollop location downtown, finds joy in how coffee brings people together and brightens their days [6].

Then there’s Ethan Conley-Keck, whose path into coffee was anything but planned. After moving to Uptown three years ago, he stumbled upon Emerald City Coffee while noticing flyers for local music and community events. Drawn by the café's efforts to support unhoused individuals, he applied for a job and has been part of the team ever since [6].

These initial sparks of inspiration often lead to both challenges and rewarding milestones as baristas grow in their careers.

Career Challenges and Achievements

The life of a barista is not without its hurdles. From handling high customer volumes and complex orders to maintaining spotless workstations, the job demands constant focus. Add to that the irregular hours and physical strain, and it’s clear that being a barista requires resilience.

Stefania Marzelia’s beginnings were humble. At 16, she started at Starbucks with little knowledge of coffee beyond "cake pops and pastries." But that first job became the foundation for her eventual mastery of the craft.

"Ever since I accepted that position at 16 to be a barista, coffee honestly feels like the main focus of my life."

  • Stefania Marzelia, Founder and Owner of Sips [5]

Even at larger coffee chains like Philz Coffee, challenges persist. Employees have noted issues such as low pay during slower seasons and a lack of communication from upper management. Despite these frustrations, many baristas highlight the supportive work culture and camaraderie among coworkers.

"Coworkers are generally great. Other than that, it's a typical sometimes stressful sometimes boring coffee shop job. Upper management never consults the people actually making the coffee with any decisions and instead just periodically roll out random new rules/drinks."

  • Barista at Philz Coffee [7]

"I like the people that I work with, but the pay is low, especially in the winter. But in terms of culture, this has been one of the most accepting jobs I've ever been at."

  • Barista at Philz Coffee [7]

Training and Skill Building

Becoming a skilled barista is a combination of hands-on practice, formal training, and a commitment to ongoing learning [10]. Training programs, which range in cost from $1,695 to $12,995, cover a wide array of topics - from coffee fundamentals and machine operation to advanced brewing techniques [8] [9]. These courses also focus on customer service, ensuring baristas are well-rounded professionals [11].

Community-led programs, like those offered by Wrigley Coffee, play a crucial role in helping individuals overcome employment barriers. These initiatives provide mentorship, workforce development, and barista training, opening doors for those who might not otherwise have access to such opportunities [12].

For many baristas, the key to success lies in continuous learning. Experimenting with techniques, seeking feedback, and staying curious allow them to grow from entry-level positions to leadership roles in Chicago’s thriving coffee scene.

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Favorite Drinks and Café Specialties

Chicago's baristas are masters of their craft, blending technical skill with creativity to produce drinks that are as memorable as they are delicious. By combining global influences with seasonal ingredients, they create beverages that feel both familiar and refreshingly new.

Barista Favorites: Top Drink Recommendations

At Side Practice Coffee, the menu reflects a strong connection to Filipino-inspired flavors. Their standout Purple Chai mixes traditional chai spices with ube syrup, resulting in a sweet, vibrantly colored drink. Another favorite is the Pandan Paradise, which combines pandan, vanilla, and macadamia nuts for a flavor that feels like a mini getaway in a cup. Regulars here also enjoy the collaborative spirit, as baristas often craft custom drinks tailored to individual preferences [2].

Over at Osmium Coffee Bar, part of the Dark Matter Coffee family, the Agave Latte is a crowd favorite. This Chicago-born creation blends agave nectar, chocolate, and cinnamon for a naturally sweet flavor that perfectly complements the espresso without overwhelming it [2].

At Four Letter Word Coffee, baristas experiment with seasonal offerings to keep the menu exciting. One standout is a latte inspired by the digestif Underberg, showcasing how unexpected ingredients can be transformed into a bold, flavor-packed experience [13].

These signature drinks highlight the creativity and passion that drive Chicago’s coffee scene, setting the stage for even more inventive offerings citywide.

Specialty Beverages and Menu Standouts

Chicago's cafés take pride in crafting unique beverages that reflect their personality and the city’s rich diversity. For instance, Coffee Lab & Roasters in Lakeview is known for its seasonal blackberry mocha, which pairs house-made syrups with expertly brewed espresso for a perfect balance of sweetness and depth.

Cultural influences shine at places like The Stockyard Coffeehouse in Bridgeport, a Latino-owned café offering drinks like Mexican mochas, horchata lattes, dulce de leche lattes, and mazapan lattes. They also feature creative coffee flights, allowing customers to sample a variety of flavors in a single visit.

Casa Cactus continues the celebration of Mexican coffee traditions with offerings like an iced horchata latte and Café de Olla, while Levant Coffee Bar wows with its iced baklava latte, channeling the essence of the iconic Middle Eastern dessert.

Other cafés across the city push the boundaries of flavor. Sawada Coffee serves its Military Latte, a bold mix of matcha and espresso, while Intelligentsia's Avena Latte layers ginger, cinnamon, vanilla, and orange peel for a complex, evolving taste. Meanwhile, Necessary & Sufficient Coffee offers seasonal favorites like chai-pumpkin cider and eggnog lattes, and Passion House Coffee Roasters earns praise for its Sweet Potato Latte. Even Afro Joe's gets in on the action with a fall-inspired twist [2].

How Neighborhoods Influence Café Menus

Chicago’s neighborhoods play a big role in shaping the city’s coffee culture. In Pilsen, Mexican heritage and artisanal techniques inspire menus, while Bronzeville draws on Southern comfort and African spices. Logan Square is a hub for inventive fusion, and Chinatown blends traditional and modern Asian flavors seamlessly [14].

These local influences extend beyond the drinks themselves. Cafés in business districts often prioritize efficiency and work-friendly spaces, while those in residential areas lean into a cozy, community-focused vibe. Together, these unique characteristics create a coffee culture that celebrates both technical expertise and the city’s rich cultural tapestry.

Chicago's coffee scene is undergoing a fascinating transformation, reshaping how cafés operate and connect with their customers. Baristas across the city are seeing firsthand how shifting consumer preferences, market trends, and fresh ideas are creating opportunities for both long-standing establishments and newcomers. These changes reflect the dynamic energy that defines Chicago's coffee culture.

One of the standout trends in the city's coffee world is the rise of experience-driven coffee events. Smaller coffee chains are thriving by offering premium, immersive experiences that encourage customers to linger and enjoy the social aspects of coffee culture. This is especially evident in neighborhoods like Logan Square and Pilsen, where cafés are thoughtfully designed to invite people to stay and soak in the atmosphere[15].

Another major trend? Cold brew is king. Younger consumers are driving demand for this chilled favorite, making it a cornerstone of many cafés’ menus. Baristas are dedicating entire sections to cold brew variations and seasonal twists, reflecting its growing importance to their business models[15].

"That same person in a younger generation that's not drinking hot coffee is also, a lot of times, not drinking a carbonated beverage. So if you don't have an option like cold coffee, which is what they want, they're drinking water."
– Ashley Peeples, Senior Vice President of Sales and Marketing at Royal Cup Coffee & Tea[15]

At the same time, matcha innovation is thriving. Local cafés are finding creative ways to appeal to both seasoned matcha lovers and curious newcomers. From classic matcha lattes to bold, inventive blends, the versatility of matcha continues to inspire baristas across the city[15].

Consumers are also showing a growing appetite for premium coffee experiences. Between 2018 and 2022, high-end coffee offerings gained 3.1 percentage points in market share, signaling a shift toward quality-focused concepts[16].

Understanding Customer Preferences

Chicago baristas are adjusting to the changing tastes of their customers, influenced by generational and economic factors. Gen Z, in particular, is reshaping the market by prioritizing cold brew and flavored options over traditional hot coffee. Only 34% of this group even sees hot coffee as comforting[16].

The demand for work-friendly spaces is also on the rise, especially in areas with many remote workers and freelancers. Cafés are responding by offering reliable Wi-Fi, cozy seating, and extended hours to cater to this crowd.

Interestingly, two types of consumers are shaping the market: budget-conscious customers and those seeking a little indulgence. While some are watching their wallets, others are happy to spend on what they see as an affordable luxury.

"I don't see that demand for more premium coffee going anywhere. They offer an affordable luxury experience, and I think that they are benefiting from some trading down that's going on."
– Nicholas Stone, Founder and Executive Chairman of Bluestone Lane[15]

Social media is also playing a big role in how cafés engage with their audience. Instagram-worthy drinks and eye-catching interiors are becoming essential for building customer loyalty. On top of that, sustainability is a growing concern, with more shops sourcing ethically traded beans and offering discounts for reusable cups.

Tips for Aspiring Baristas

For anyone looking to break into Chicago’s competitive coffee scene, a mix of technical skills and people skills is key. Many cafés value a positive attitude and teamwork just as much as the ability to pull a perfect shot of espresso[17].

Being flexible with scheduling - especially for early mornings and weekends - can give job seekers an edge[17]. Aspiring baristas can also gain practical experience by volunteering, shadowing experienced professionals, or even hosting coffee tastings with friends and family[17][19].

"Technical skills are important, but it's also critical to exhibit a positive attitude, eagerness to learn, and accountability, and gain the respect of the team."
– Ryan Lefler, Vice President of Operations at Metropolis Coffee Company[18]

Building relationships with café staff, following up on applications, and networking through local events or social media can also open doors to new opportunities[17][18]. Continuous learning - whether through barista courses or self-study - helps professionals stay on top of the ever-changing coffee industry[17].

"The best way to transition into a managerial role in a coffee company is to prove yourself in a more entry-level position while developing the skills it takes to get to the next level."
– Ryan Lefler, Vice President of Operations at Metropolis Coffee Company[18]

For those aiming to climb the ladder, developing leadership skills and learning the business side of things - like managing inventory and training staff - can make a big difference in advancing a career in Chicago’s vibrant coffee community.

Conclusion

Chicago's coffee scene thrives on the dedication and artistry of its baristas, who not only craft exceptional coffee but also create inviting spaces that embody the essence of the city's café culture. These professionals are more than just coffee makers - they're ambassadors of hospitality and innovation, shaping experiences that go far beyond the cup.

As highlighted in our Q&A, interviews with leading baristas reveal a shared passion for collaboration and learning. Charles Babinski of Intelligentsia Coffee & Tea captures this spirit perfectly: "The cool thing about Intelligentsia, and if I could name one thing about working here that I like more than anything else, is there's been a lot of people at this company that love to share knowledge and they share it indiscriminately. Anybody who's interested, they're willing to share everything that they have."[20] This culture of openness isn't confined to one café - it resonates throughout Chicago’s coffee scene, where baristas inspire each other and continually push the boundaries of their craft. As Babinski notes, the joy of coffee lies in its ability to surprise and delight: "On a foundational level, what's exciting about coffee is that it's delicious, it's remarkable. Tasting these coffees consistently delights with unexpected flavors that come from this plant."[30]

Chicago's baristas understand that coffee is more than just a drink - it's a way to bring people together, support local communities, and create spaces where everyone, from casual sippers to seasoned aficionados, can discover something new. Their commitment to exceptional service, thoughtful sourcing, and constant innovation cements Chicago's place as a global coffee destination. It's their passion and creativity that keep the city's café culture vibrant and ever-evolving.

Curious to explore Chicago's incredible coffee offerings? Check out BestCafeChicago.org for a curated guide to the city's top coffee spots, organized by neighborhood and specialty drinks. Whether you're after a perfectly brewed cold brew, a cozy workspace, or a café with a one-of-a-kind vibe, you'll find recommendations that showcase the talent and community spirit of Chicago's coffee scene.

FAQs

How do Chicago's baristas shape the city's coffee culture beyond just brewing coffee?

Chicago's baristas are at the heart of the city's thriving coffee culture, transforming cafes into more than just places to grab a cup of coffee. They create inviting spaces where people connect, share stories, and discover new flavors. Their work goes far beyond brewing drinks - they share their knowledge, introduce customers to distinct tastes, and highlight the talents of local roasters with specialty offerings.

Whether it's through intricate latte art or a thoughtful suggestion tailored to your preferences, these baristas bring passion and hospitality to every interaction. Their creativity and commitment to building community have made Chicago's coffee scene one of the most vibrant in the country, inspiring a deeper love and appreciation for coffee with every cup.

What are some creative coffee drinks you can find in Chicago, and what inspires them?

Chicago’s coffee scene is alive with flavor and originality, serving up drinks like Mexican mochas, horchata lattes, and the delightfully different vanilla oat steamers. These creations draw from the city’s rich mix of cultures, combining tastes rooted in immigrant traditions with a touch of local flair. Many of Chicago’s cafés embrace this diversity, crafting beverages that celebrate the city’s dynamic and multicultural character.

What tips do you have for starting a career as a barista in Chicago's thriving coffee scene?

If you’re eager to dive into Chicago’s thriving café scene, a great first step is exploring local coffee shops. Spend time observing their unique vibes, tasting their offerings, and chatting with the baristas. This not only helps you understand different styles but also starts building connections in the coffee community.

To get your foot in the door, consider taking a barista training course or applying for entry-level positions. These opportunities will give you valuable, hands-on experience. Focus on sharpening your customer service skills and mastering the basics of coffee preparation.

Most importantly, bring energy and a willingness to learn. In Chicago’s bustling coffee industry, showing genuine enthusiasm and staying consistent can make all the difference.

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